Frequently Asked Questions
Last Updated: July 2026
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About ShopyGo
Q: What is ShopyGo? A: ShopyGo is a modern, bilingual marketplace based in the United Arab Emirates, connecting buyers, sellers, individuals, companies, suppliers, and factories across the UAE, GCC countries, and international markets.
Q: What makes ShopyGo different? A: ShopyGo combines a wide range of specialized categories, a dedicated China Hub for global trade, full Arabic and English bilingual support, and a modern experience designed for both individuals and businesses.
Q: Is ShopyGo available only in the UAE? A: No. While ShopyGo is based in the UAE and primarily serves the UAE and GCC markets, users from other countries can also access the platform and publish listings where category rules allow.
Q: Can users outside the UAE publish listings? A: Yes, in many cases. Users worldwide may publish suitable listings according to category availability and platform rules, including international suppliers and companies using sections such as China Hub.
Q: Can international companies and suppliers use ShopyGo? A: Yes. International companies, suppliers, and factories — including those from China and other countries — can use ShopyGo to reach buyers in the UAE, GCC, and beyond.
Q: Can items located outside the UAE be advertised? A: Yes, depending on the category. Certain sections of the marketplace, such as China Hub, are specifically designed for products and suppliers located outside the UAE.
Q: Is ShopyGo the seller or owner of listed items? A: No. ShopyGo is a marketplace platform only. It is not a party to any transaction and does not own, sell, or guarantee any product or service listed by users.
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Account and Login
Q: How do I create a ShopyGo account? A: Click "Register", enter your email address and a strong password, then complete the verification steps. You can also register using an available social login provider.
Q: How do I verify my account? A: After registering, follow the verification steps sent to your email. Some login methods complete verification automatically.
Q: I forgot my password, what should I do? A: Click "Forgot password?" on the login page and enter your email address. You will receive a link to reset your password.
Q: Can I use social login? A: Yes, where enabled. ShopyGo supports signing in with select social login providers in addition to email and password.
Q: How do I update my profile? A: Go to your account settings from your dashboard to update your profile information, password, and preferences.
Q: How do I protect my account? A: Use a strong, unique password, never share your login details or verification codes with anyone, and log out on shared devices.
Q: What should I do if I notice suspicious activity? A: Report it immediately using the report option on the relevant listing or contact ShopyGo support. Never share your password or OTP code with anyone, including anyone claiming to represent ShopyGo.
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Listings Management
Q: How do I create a listing? A: Click "Sell Now", choose the correct category, upload clear photos, write an accurate title and description, then submit your listing for review.
Q: How do I choose the correct category? A: Select the category and subcategory that most accurately describe your item or service. Choosing the wrong category may lead to rejection or delayed review.
Q: What information should I provide? A: Provide accurate details including title, description, price (if applicable), condition, location, and valid contact information such as phone or WhatsApp.
Q: What photos should I upload? A: Upload clear, well-lit photos of the actual item you are selling, from multiple angles when possible. Avoid using images from the internet or other listings.
Q: Why is my listing under review? A: New listings go through a review process to check accuracy and compliance with platform policies before they are published.
Q: Why was my listing rejected? A: Common reasons include an incorrect category, unclear photos, missing information, or content that does not comply with platform policies. Check your account for the rejection reason.
Q: Can I edit my listing after publishing? A: Once published, listing content generally cannot be edited. If changes are needed, you can remove the listing and create a new one.
Q: How do I remove my listing? A: Go to "My Listings" in your dashboard and select the option to delete the listing you no longer need.
Q: How do I renew my listing? A: From "My Listings", select the listing before it expires and choose the renew option to extend its visibility.
Q: What listing durations are available? A: ShopyGo offers listing durations of 7, 10, 14, 21, 30, 45, 60, 75, 85, and 100 days, depending on the category and options selected.
Q: Where can I see views and expiry? A: Open any listing from "My Listings" in your dashboard to see its status, view count, and expiry date.
Q: Why is my listing not visible? A: Your listing may still be under review, may have expired, or may have been removed for not complying with platform policies. Check its status in your dashboard.
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Free Launch, Pricing and Payments
Q: Is publishing currently free? A: Yes. ShopyGo is currently in Free Launch mode, meaning listing publication fees are waived for users.
Q: Why do I see prices? A: Prices shown reflect the platform's standard pricing structure for reference. During Free Launch, these fees are not charged.
Q: Does every listing require payment? A: No. During the current Free Launch period, publishing does not require payment.
Q: Are Premium, VIP and Elite upgrades available? A: These promotion options are visible on the platform, but paid activation is not currently required and will apply once official paid services begin.
Q: When will paid services start? A: Paid services will activate only after the official launch. ShopyGo will announce this transition to users in advance.
Q: Will receipts be available? A: Once paid services are active, receipts and invoices will be provided for all payments made through the platform.
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Buying, Selling and Safety
Q: How do buyers contact sellers? A: Contact information such as phone number, WhatsApp, or email is available on the listing page, allowing buyers to reach sellers directly.
Q: What contact options are available? A: Depending on what the seller provides, buyers may contact them via phone call, WhatsApp, or email directly from the listing page.
Q: Is ShopyGo part of the transaction? A: No. ShopyGo is an advertising marketplace only. All negotiations, agreements, and payments happen directly between buyers and sellers.
Q: Does ShopyGo hold payments? A: No. ShopyGo does not process, hold, or guarantee any payment made between buyers and sellers.
Q: How can I trade safely? A: Meet in a safe location, inspect the item in person, avoid sending money in advance, and use payment methods you trust.
Q: What should I check before buying? A: Verify the item's condition, confirm the seller's ownership, ask for any relevant documents, and make sure the listing details match what you are shown.
Q: What if someone asks for advance payment? A: Be cautious. ShopyGo does not guarantee any transaction, so never send money in advance to someone you have not met or verified.
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Search, Favorites and Tools
Q: How do I search listings? A: Use the search bar to look for listings by keyword across all categories.
Q: How do filters work? A: Use filters such as category, price range, location, condition, and year to narrow down search results to what you are looking for.
Q: Can I save favorite listings? A: Yes. Signed-in users can save listings to their favorites for quick access later.
Q: Where are saved listings? A: Go to the "Favorites" section from your account to view all the listings you have saved.
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Categories and Marketplace
Q: What categories are available? A: ShopyGo offers a wide range of categories covering vehicles, real estate, electronics, home and design, business, and many other specialized sections.
Q: How do I choose a category? A: Browse the categories page or use search to find the section that best matches your item or service before creating a listing.
Q: Can businesses publish? A: Yes. ShopyGo supports listings from individuals as well as companies, suppliers, and businesses across supported categories.
Q: Can international sellers join? A: Yes, where category rules allow. International sellers, including suppliers and companies, can join ShopyGo to reach UAE and GCC buyers.
Q: Can suppliers reach UAE and GCC customers? A: Yes. ShopyGo connects international suppliers and manufacturers with buyers and businesses across the UAE and GCC region.
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ShopyGo China Hub
Q: What is ShopyGo China Hub? A: China Hub is a dedicated section of ShopyGo built to connect trade between China and the UAE and GCC markets, focused mainly on business-to-business opportunities.
Q: Who can use China Hub? A: China Hub is designed for Chinese factories, manufacturers, exporters, wholesalers, and suppliers, as well as UAE and GCC companies, importers, and distributors.
Q: Can Chinese factories advertise? A: Yes. Chinese factories and manufacturers can list their products and manufacturing capabilities to reach buyers in the UAE and GCC.
Q: Can Chinese suppliers and exporters join? A: Yes. China Hub welcomes Chinese suppliers, wholesalers, and exporters looking to connect with international buyers.
Q: Can UAE and GCC importers advertise Chinese products? A: Yes. UAE and GCC importers and distributors can use China Hub to showcase Chinese-sourced products to local and regional buyers.
Q: Can companies already importing from China use China Hub? A: Yes. Businesses that already import from China can use China Hub to expand their reach and connect with new suppliers or buyers.
Q: What products are suitable? A: China Hub is suited for a wide range of trade-related products such as manufacturing goods, wholesale merchandise, and business equipment, rather than personal second-hand items.
Q: Is China Hub only for companies? A: China Hub is mainly a business-to-business (B2B) section. It is not intended for individual second-hand advertisements.
Q: Which markets does China Hub serve? A: China Hub focuses on trade connections between China, the UAE, and the wider GCC region.
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Auctions
Q: Does ShopyGo support auctions? A: Yes. ShopyGo includes an auctions feature for selected listings.
Q: Are auctions available for all categories? A: No. Auctions are available for selected listings and categories, not the entire marketplace.
Q: How do auctions work? A: Sellers can list eligible items for auction, and buyers can place bids within the auction period shown on the listing.
Q: What should users check before bidding? A: Review the item details, auction end time, and any seller conditions carefully before placing a bid.
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Reports and Moderation
Q: How do I report a listing? A: Click the "Report" button on the listing page and describe the issue clearly.
Q: How do I report suspicious activity? A: Use the report option on the relevant listing, or contact ShopyGo support directly to describe the suspicious activity.
Q: What happens after reporting? A: Our team reviews reports as quickly as possible and takes appropriate action based on platform policies.
Q: What content is prohibited? A: Prohibited content includes counterfeit or stolen goods, illegal items, fraudulent claims, and any content that violates the Advertising Policy or Terms & Conditions.
Q: Can ShopyGo remove content? A: Yes. ShopyGo reserves the right to review, recategorize, or remove any listing or content that violates its policies.
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Privacy and Data
Q: How does ShopyGo use my information? A: ShopyGo uses your information to operate your account, display your listings, and improve the platform, as described in the Privacy Policy.
Q: What information appears publicly? A: Your chosen display name, profile picture, and any contact details you include in a listing may be visible publicly.
Q: Can I update my information? A: Yes. You can update your account information at any time from your profile settings.
Q: Can I request data removal? A: Yes. You can request deletion of your account and personal data as described in the Privacy Policy.
Q: Where are Privacy Policy and Terms? A: You can find the full Privacy Policy and Terms & Conditions in the footer links of the ShopyGo website.
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Support and Technical Help
Q: How do I contact support? A: Use the Contact Us page on the ShopyGo website to reach our support team.
Q: Why did I not receive an email? A: Check your spam or junk folder, verify your email address is correct in your account settings, and try again.
Q: Where are notifications? A: Click the notification bell icon in the top navigation bar to view your notifications.
Q: What should I do if something does not work? A: Try refreshing the page or logging out and back in. If the issue continues, contact ShopyGo support through the Contact Us page.
Q: Can I report translation problems? A: Yes. If you notice a translation issue on the platform, please report it through the Contact Us page so our team can review it.
Have a question that isn't covered here? Contact ShopyGo through the support section on the platform.