Privacy Policy
Last Updated: June 2026
At ShopyGo, we are committed to protecting the privacy of our users and respecting their personal data. This policy explains how we collect, use, store, and protect information when you use the platform.
1. Information We Collect
a) Account Data (Basic Information): • Full name • Email address • Phone number (optional) • Password (encrypted) • Profile picture (optional)
b) Listing Data (User-Generated Content): • Photos and videos posted • Descriptions and titles • Contact information (phone, email, WhatsApp) • Product data (price, specifications) • Geographic location (if provided)
c) Usage Data (User Behavior): • Pages you visit • Time spent on the platform • Listings you view or click on • Search and filter activities • Device type used (phone, computer, etc.) • Operating system and browser
d) Transaction Data: • Listing publication fee and payment records • History of published and deleted listings • Update and renewal dates
e) Communication Data: • Messages and inquiries with customer support • Saved conversations (if any)
f) Other Data: • Your IP address • Location information (GPS or IP-based) • Metadata of uploaded files
2. Cookies
a) Types of Cookies Used: • Session cookies: to track your activity during your current visit • Persistent cookies: to remember your preferences • Analytics cookies: to understand how users use the platform
b) Purposes: • Improve user experience • Remember login information • Track performance and technical issues • Display personalized content and ads
c) Cookie Control: • You can disable cookies through your browser settings • Disabling them may affect platform functionality
3. Analytics and Monitoring Tools
a) Analytics Services: • We use Google Analytics to track usage patterns • We analyze aggregated data to improve the platform • Aggregated data does not include specific personal information
b) Performance Monitoring: • We monitor platform and server performance • We log errors and technical issues • We use this data to improve the service
c) Security Analysis: • We monitor for hacking attempts and suspicious activity • We log last login attempts • We analyze unusual activity patterns
4. Data Protection and Encryption
a) Encryption Standards: • All data sent between your device and servers is encrypted with SSL/TLS • Passwords are encrypted with strong algorithms • Payment data complies with international security standards (PCI DSS)
b) Restricted Access: • Only authorized ShopyGo employees can access sensitive data • We use role-based access control (RBAC) • All access is logged and monitored
c) Physical Security: • Servers are protected with strong physical security • Backups are stored securely • We use intrusion detection systems (IDS)
5. Public Information and Privacy
a) Publicly Visible Data: • The name you choose for your account • Your profile picture • Contact information you choose to include in listings (phone, email) • All listing content and data you publish
b) User Responsibility: • You are responsible for what you choose to publish publicly • Be careful when sharing sensitive personal information • Do not share passwords or bank details in listings
c) Deleting Public Data: • Even after deleting a listing, copies may remain in search engines • ShopyGo is not responsible for removing data from external search engines
6. Sharing Data with Third Parties
a) No Sale of Data: • ShopyGo does not sell personal data to any third party under any circumstances • This applies to all data without exception
b) Authorized Sharing: • We may share aggregated (non-personally identifiable) data with partners for analysis and improvement • We may share data with government agencies if legally required • We may share data to combat fraud or illegal activity
c) Service Partners: • We use external partners for payment processing, hosting, and email • These partners are obligated to protect your data • They are not permitted to use data for their own purposes
7. Your Data Rights
a) Right to Access: • You have the right to request a copy of all personal data we hold about you • We will provide it within 30 days of your request
b) Right to Correct: • You have the right to correct any inaccurate data • You can update your account information at any time
c) Right to Delete (Right to be Forgotten): • You have the right to request deletion of your personal data at any time • We will delete data within 30 days of your request • We may retain some data if required by law
d) Right to Object: • You have the right to object to data processing at any time • You can unsubscribe from promotional emails
e) Right to Portability: • You have the right to request a copy of your data in portable format • You can transfer your data to another service
8. Account Deletion and Data
a) Request Account Deletion: • You can request account deletion at any time through account settings • You can also contact: support@shopygo.ae
b) What Gets Deleted: • Username and personal data • All listings associated with the account • Personal transaction history
c) What May Be Retained: • Aggregated and anonymized data for analytics purposes • Records required by law (for tax, legal reasons) • Security logs to prevent fraud
d) Timeframe: • Data will be completely deleted within 90 days of your request • Associated data may remain in backups for longer
9. Account Security and Passwords
a) Security Recommendations: • Use a strong and unique password • Change your password regularly • Enable two-factor authentication (2FA) if available • Do not share your login credentials with anyone
b) ShopyGo Protection: • ShopyGo will never ask for your password via email or messages • ShopyGo does not store passwords in plain text • All weak accounts are warned automatically
c) In Case of a Breach: • We will notify you immediately of any security breach • We may require you to change your password to protect your account
10. Advertising and Marketing
a) Email Messages: • We may send you emails about new features and offers • You can unsubscribe from any email with one click
b) Personalized Ads: • We may display personalized ads based on your activity • We do not share personal data with ad providers
c) Your Preferences: • You can control ad preferences from your account settings
11. International Data Transfer
a) Data Storage: • Your data may be stored on servers outside the UAE • All servers comply with the same protection standards
b) Compliance: • We ensure your data is protected according to European Union standards (GDPR) • We apply the highest protection standards globally
12. Children and Privacy
• ShopyGo platform is not intended for persons under 18 years of age • We do not intentionally collect data from children • If we learn that a child has provided data, we will delete it immediately
13. Changes to Privacy Policy
a) Right to Modify: • We may modify this policy at any time • Modifications take effect from the date of publication
b) Notification: • We will notify you of any material changes via email • Continued use means acceptance of the new policy
14. Contact Us About Privacy
If you have any questions or concerns about your personal data, you can contact us:
📧 Email: support@shopygo.ae 📧 Alternative Email: info@shopygo.ae
We commit to responding to all privacy inquiries within 30 business days.