Help Center
Last Updated: June 2026
Welcome to the ShopyGo Help Center — your comprehensive guide to getting the best experience on our platform. Whether you are a buyer or seller, you will find everything you need here to get started and succeed.
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1. Account Creation and Login
a) Creating a New Account: • Click "Register" on the home page • Enter your real email address (you must have access to it) • Choose a strong password and remember it well • Verify your entries carefully then click "Create Account" • Check your email and complete verification if needed • You can also register via supported identity providers such as Google, Apple, Microsoft, Facebook, or others that may be added
b) Logging In: • Click "Login" • Enter your email and password • Click "Sign In" • You can also sign in via supported identity providers such as Google, Apple, Microsoft, Facebook, or others
c) Recovering Account Access: • If you forgot your password, click "Forgot password?" • Enter your email address • Check your email for the reset link • Follow the instructions to create a new password
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2. Your Personal Dashboard
Every registered user has an integrated personal dashboard that enables them to:
a) Manage Listings: • View all your listings in one place • Track active, expired, and rejected listings • Quick access to each listing
b) Monitor Listing Status: • Know the status of each listing (under review, published, expired, etc.) • Track publication and expiration dates • View visit counts and offers on each listing
c) Monitor Notifications: • Receive instant alerts for important activities • New messages from buyers or sellers • Updates on listing status
d) Manage Your Personal Account: • Update your profile information • Change your password • Manage notification preferences • Delete your account if you wish
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3. Creating a New Listing
Creating a successful listing requires clear steps:
a) Choosing a Category: • Click "Sell Now" from any page • Select the main category (cars, real estate, electronics, etc.) • Select the most accurate subcategory • Avoid choosing the wrong category — it may result in rejection
b) Adding Images: • Upload clear, high-quality images • Ensure images reflect the actual product • Use good lighting and multiple angles • Minimum 1 image, maximum 20 images
c) Writing Title and Description: • Title: clear, specific, and attractive (e.g., "iPhone 15 Pro - Gold - New") • Description: detailed, honest, and comprehensive (specs, condition, any known defects) • Choose required languages
d) Reviewing Your Listing: • Check all information before publishing • Verify images, price, and description • Choose publication duration and any paid options • Click "Publish Listing"
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4. Managing Your Listings
After publishing, manage your listing from your dashboard:
a) View Current Listings: • Go to "My Listings" in your dashboard • See all your listings with each listing's status • Search and filter by status or date
b) Monitor Listing Status: • Different statuses: under review, published, expired, rejected • Know the reason for rejection if it happens • Retry publishing after fixing issues
c) Know Your Listing's Expiration Date: • Each listing has a clear expiration date • The listing will be automatically removed after expiration • You can renew the listing before it expires
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5. Notifications and Alerts
A smart notification system keeps you informed:
a) Understanding the Notification System: • Receive instant alerts for important events • New message from a buyer or seller • Changes to your listing status • Expiration of your listing publication
b) Account-Related Alerts: • New login attempts • Changes to account information • Security issues or unusual activity
c) Listing-Related Alerts: • Listing acceptance or rejection • Messages from interested parties • Visit and offer statistics
d) Controlling Notifications: • Go to "Settings" • Manage your notification preferences • Choose what types of notifications you want to receive
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6. Payment and Paid Services
Information about fees and services:
a) Listing Publication Fees: • Fees vary depending on the publication duration you choose • Secure payment via credit cards and other payment methods • Zero commissions on sales — only publication fee
b) Optional Services Available: • There may be additional options (will be announced) • Choose services that suit your needs
c) Secure and Trusted Payment: • All payment transactions encrypted to highest standards • Your financial information is completely safe • Clear invoice for each transaction
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7. Security and Protection
Protecting you is ShopyGo's priority:
a) Account Protection Tips: • Use a strong password (letters, numbers, symbols) • Change your password regularly • Enable two-factor authentication if available • Never share your password with anyone
b) Reporting Suspicious Activity: • Click the "Report" button on the listing page • Describe the problem clearly • Your report will be reviewed within 24 business hours
c) Responsible Reporting: • Do not report listings without good reason • False reports may result in account suspension • Be honest and clear in describing the problem
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8. For Buyers - Tips and Guidelines
a) How to Contact a Seller: • You will find contact information on the listing page • Call via phone, WhatsApp, or email • Be professional and clear in your questions
b) Verifying the Product: • Requesting an in-person product viewing is your right • Do not pay without seeing and inspecting the product • Ask for additional photos or video if needed
c) Completing the Deal Safely: • Verify the product before making payment • Use safe and trusted payment methods • Keep records of your agreement • Never transfer money upfront to people you do not know
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9. For Sellers - Best Practices
a) Best Practices for Creating a Successful Listing: • Be honest: all information must be accurate • Real images: use only photos of the actual product • Clear description: be detailed about specs and condition • Real price: state the actual price accurately • Quick response: reply to buyer inquiries quickly
b) Compliance with Platform Policies: • Read the Advertising Policy and Terms and Conditions • Do not publish misleading or illegal content • Respect others' rights and intellectual property • Compliance means a safe account and good reputation
c) Additional Tips: • Use an attractive and clear title • Comprehensive description answering common questions • Photos from multiple angles with good lighting • Respond quickly and be professional with interested parties
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10. Artificial Intelligence in ShopyGo
a) Understanding AI Usage: • Automatically improve listing quality • Detect fake or edited images • Accurate automatic product categorization • Instant translation of listings
b) Improving Your Listings: • The system suggests better titles and descriptions • Helps you choose the right category • Detects missing information
c) Organizing Content: • Fast indexing and easy searching • Smart recommendations for buyers • Improve listing ranking based on quality
d) System Protection: • Detect non-compliant listings before publication • Prevent inappropriate content • Protect platform quality
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Do you have a specific question? Search for the topic in the sections above or contact us through the support section on the platform.